Ratings & Reviews

Overall Rating

5(53 reviews)98.1% of customers recommend this property

Rating Per Category

Resident Reviews

Review From Modern Messagesubmitted by Francisco O. - |Recommended: YesAwesome management Brandi i... — Awesome management Brandi is the best When it comes to help out and really attentive to details she works fast to solve your problem and keeps up with it
response from property -Francisco, it is so kind of you to recognize Brandi for her exceptional professionalism and service. We are sure your compliments will bring a smile to her face!
Review From Modern Messagesubmitted by Jasmine B. - |Recommended: YesThe staff is amazing Thes... — The staff is amazing These are great apartments in a great area. They are a bit older and that brings some issues, but the maintenance and office staff are always friendly and quick to respond to such issues
response from property -Jasmine, it is always such a pleasure to hear from satisfied residents! We are so glad to know that our ideal location and responsive customer service are hitting the mark.
Review From Modern Messagesubmitted by Erica W. - |Recommended: YesEmily, Brandi and Junior ar... — Emily, Brandi and Junior are among the top tier of customer resident care They have all made this move so smooth and easy from getting the verifications needed and signing the lease within a months time with quick follow ups to the moving in process and after hours maintenance request completion. I plan on staying with reNew Heights for years to come and look forward to my time here 😊
response from property -Erica, welcome to your new home! Our team is delighted to hear that Emily, Brandi, and Junior provided you with such exceptional service during each step of the leasing process. We look forward to having you with us for years to come.
Review From Modern Messagesubmitted by Zachary C. - |Recommended: YesThe application, approval a... — The application, approval and move in process has been outstanding and exceeded expectations. The staff here is very inviting and understanding
response from property -Zachary, thank you so much for sharing your feedback! It is wonderful to hear that your leasing experience has been so positive. Please know we are always here to help if there is anything else you need.
Review From Modern Messagesubmitted by Tamara S. - |Recommended: YesIts nice and quiet the vibe... — Its nice and quiet the vibe is a good place to live just love it very much the neighbors is wonder they speak have respect for you and etc.....it just real nice.
response from property -Tamara, thank you for taking the time to leave such a wonderful review! Our pleasure is to provide top-notch service, outstanding amenities, and a friendly atmosphere for all our residents. Please know we are here when you need us.
Review From Modern Messagesubmitted by Selena M. - |Recommended: YesLike living here at renew h... — Like living here at renew heights very quit staff are courteous and kind professional landscaping is maintained I would recommend others laundromat needs maintenance only two washers work and two dryers do not heat up it’s always usually messy dirty in laundromat overall it’s been great
response from property -Thank you for writing, Selena. It is nice to hear that you like living in our community. We have shared your feedback about laundry with the team. If there is anything more you would like to add, please stop by the office at any time.
Review From Modern Messagesubmitted by Trecia C. - |Recommended: YesEver since ReNew has manage... — Ever since ReNew has manage our Aptos it been wonderful I have lived in my apt. about 10yrs and this is the first Managers that had made a difference
response from property -Trecia, it means the world to our team to know that you are so pleased with our service! Thank you for sharing your experience with us.
Review From Modern Messagesubmitted by Carolyn E. - |Recommended: YesBeen here going on 5 years.... — Been here going on 5 years. it's been great.got New blinds, toilets, light bulbs etc. And a new thermostat, Air conditioner running great. new tub, new countertop etc.
response from property -Carolyn, our team is glad to hear that you are so pleased with the updated appliances in your home! Thank you for being such a loyal member of our community.
Review From Modern Messagesubmitted by Lynette R. - |Recommended: YesSamba went above and beyond... — Samba went above and beyond. He was super helpful. So far they have taken care of all my requests. Would recommend. The maintenance crew is also very thorough.
response from property -Lynette, thank you for taking the time to let us know what a great job Samba has been doing! He is a top-notch professional, and we are committed to making sure all of our team members provide the same exceptional service at all times.
Review From Modern Messagesubmitted by Efrain F. - |Recommended: YesVery nice very homey, i lik... — very nice very homey, i like when i moved in my so. felt like he was already at home. he loves it there. very good people living around , much needed place to start.
response from property -Efrain, it is great to know you are enjoying your experience with us! We will continue working to increase your pleasure.
Review From Modern Messagesubmitted by Selena M. - |Recommended: YesSamba is very friendly and ... — Samba is very friendly and professional always returned my calls he worked with me around my work schedule he asked if I find anything that’s not working in my apartment to let him know so it get fixed ASAP
response from property -Selena, your excellent rating says it all! Knowing how Samba's assistance impacted you made us feel we are doing things right. We hope you continue being proud to call our community your home. Thank you!
Review From Modern Messagesubmitted by Leatra H. - |Recommended: YesIt's been okay. Some of the... — It's been okay. Some of the upgrades made are good. I haven't had to worry in awhile about the children in the neighborhood, but for awhile children would come over just about everyday and ask to take out my trash for money. I didn't mind at first, but after awhile it made worry about them coming over, especially with COVID. I also thought that maybe one of the neighbors may have put them up to it because I saw her standing at my front door with them one time. However, my stay has been okay.
response from property -Leatra, thank you for taking the time to leave your favorable feedback. We are glad that you enjoy your time with us, but we would like to address this concern you have about your trash. Please contact our office at your earliest opportunity so that we may address this with you.
Review From Modern Messagesubmitted by Tamara S. - |Recommended: YesClean quiet place to live w... — Clean quiet place to live with your family and im really enjoy ever bit of it. Also they really love and support us as residents and keep us safe at all time so i will most definitely recommend people to move in to enjoy a nice comfortable place to live.
response from property -Thank you for the outstanding review of our community, Tamara. We are grateful for your recommendation, and we hope you are happy here for many years to come.
Review From Modern Messagesubmitted by Sylvia R. - |Recommended: YesI have live here for a year... — I have live here for a year and I’m very Happy what they have done to make thing better and get done ✅ there is one thing that need to get it fix it the sink Fossett it make a weird noise and don’t stay on just regular drip 💧
response from property -Sylvia, we appreciate you letting us know you have been impressed. We would be happy to address your maintenance concerns with your faucet. Please reach out to us directly at renewheights@trinity-pm.com so we may assist you further.
Review From Modern Messagesubmitted by Thomas G. - |Recommended: YesIt's a nice place to live. ... — It's a nice place to live. The lighting outside needs to be improved. There are a lot of single mothers with children. Lets light the place up.
response from property -Thomas, thank you for your favorable review. We are glad that you have enjoyed your time in our community! We appreciate your suggestions and ask that you contact our office directly if you think of any more ways we may improve our community. We appreciate you too!